But here comes Brian the shift manager who acts aggressively from the get go and I notice his hands are shaking. So we asked to speak to another manager because surely someone is in charge here who understands how to de escalate situations. and had no reason as to why that was acceptable customer service. Way to blame your team!! He said we will not apologize for their mistake, neither will the other guys apologize. He also was very cowardly and did not treat us as human beings… yet he did change the lit up sign to the correct minimum, and gave us some lame excuses how the team doesn’t know how to work the signs.

So we asked to speak to a manager, which then a guy named Raymond showed up. He didn’t even look us in the eye while giving us some BS nonsense, and walked away.

I’ve never in my years of gambling in Vegas seen a spineless pit boss like this guy. We ask the pit boss Bill why is it that way and he also just dismissed us and walked away like a coward. Steve seems happy to see me leave, as if he just wants to clock out and go home. I obviously don’t have $25 as it’s my last bit of cash so I have to decline the play. And they would only see the lit up screen that shows $10 minimum. Nobody could possibly see that, and I have good eyesight.

He shrugs and points to the plastic sign that shows $25 and gives no reason why 2 different totals are shown, which I don’t see because it’s tiny and the print is faded. I decided to play with my last $20 so when I handed the dealer Steven my cash, he said it was $25 minimum. We went to play in the evening and saw that roulette was a $10 minimum. We had enjoyed the pool, service and food thus far. This is our FIRST time staying and playing here. This was my husband and I’s first time staying and playing here. Steven the dealer, Bill the pit boss, Raymond the floor manager and even Brian the shift manager were completely dismissive and rude and treated us like trash.

This is so sad I have to leave a bad review.

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